There are 4 basic working areas in the provision of hotel services in health institutions and organizations. These:
1. Studies for Patient Satisfaction
2. Studies for Staff Satisfaction
3. Studies for Disabled and Elderly Patients
4. Patient Information Studies
To give examples of the basic working areas we have listed, units such as counseling, patient admission and registration, security services, cleaning services, waste management, indoor and outdoor arrangements, dining hall and laundry services, religious services and so on can be mentioned. What needs to be done about hotel management services in hospitals can be summarized as follows:
Health facility staff should be friendly towards patients and their relatives and establish correct communication. One of the first steps is to make the data entry of the patient in a fast, complete and proper manner. In addition, it is important to ensure the safety of life and property of patients and their relatives. Preventing infections and creating a healthy environment in healthcare facilities are issues that require attention and meticulousness, and there are rules to be followed. Operating rooms, intensive care units, dialysis unit and similar special areas; high-risk areas such as bathrooms, corridors and so on in these areas; medium-risk areas such as patient rooms, polyclinics, emergency services, pharmacies and low-risk areas such as administrative departments, archives, cafeterias, elevators, dining halls should be controlled and cleaned within the rules determined by the health facility management. A hygienic environment should be provided for patients and healthcare facility employees by collecting, transporting and cleaning all materials used in healthcare facilities under appropriate conditions, and distributing them back to the units. Laundry areas should be disinfected periodically. In addition, washing and drying machines should be maintained and cleaned.
Landscape work should be done outside the health facility, and all areas should be cleaned and arranged. It is necessary to create adequate seating and resting areas and to provide sufficient lighting. Elements that pose a threat to security should be eliminated. Parking areas for the disabled should be arranged properly. Vehicle traffic should be arranged in the parking lots in front of the emergency service, so that the service in the gardens is not interrupted. It is necessary to manage the wastes generated as a result of the service provision in health facilities in a way that will not harm the environment and human health, the wastes should be separated at source, collected, transported from the unit, temporarily stored and disposed of in accordance with the environmental legislation.
Food services provided by inpatient health facilities should meet today's needs and expectations. The process from the cleaning, storage, preparation, cooking and distribution of food to the collection and separation of post-meal waste must be ensured in a safe manner. All services related to hotel services in health facilities should be regular and controlled, and inspections should be made.
In order to meet the needs of individuals who receive service in health institutions and employees in health institutions, products prepared in a quality, healthy and appropriate environment should be presented in accordance with hygiene and cleanliness rules. In addition to these, tailoring and barber / hairdressing services can also be provided in health institutions.
Preservation of deceased persons, delivery of the corpse to their relatives, carrying out the necessary procedures and making them ready for burial should be arranged by the provision of religious services. Companion rules should be determined by the health facility management and appropriate conditions should be provided for the accompanying persons to stay as far as the facility allows.
Archive services should provide a systematic study of the activities of keeping all the material qualifying as archival material in accordance with the legislation, easy and fast access to the document when necessary, sorting and disposal when necessary.
İlker Mete Uysal
Health Management Department
